Terms and conditions

Shipping Policy

These terms and conditions (“Terms of Use”) state important requirements regarding your use of Chrisrepair’s website, Chrisrepair’s mobile, smartphone, Tablet or any Gadget Repair & support service and your relationship with Yaantra. You should read them carefully as they contain information and instructions such as how long it lasts, fees for early termination, our rights to change its conditions, limitations of liability, privacy, and settlement of the dispute by arbitration instead of in court. If you accept this agreement, it will apply to all your service plans from us, including all your existing plans. Your acceptance of these terms & conditions will be implied by the use of the Chrisrepair service.

“Agreement”

These terms and conditions, together with each accepted plan order submitted by you, any additional terms mentioned for your plan order acceptable user policy (AUP) and the privacy policy, state the entire agreement between you and Chrisrepair (The “AGREEMENT”). The Plan Order will form the part of the “Agreement” only if the same has been acknowledged by Chrisrepair in writing or by an e-mail. You must agree to the Terms and Conditions in order to be eligible to use the Chrisrepair Portal (defined below), or obtain Services (defined below).

Definitions

Certain terms defined in these Terms and Conditions are also used in the ACCEPTABLE USER POLICY (AUP) and the Privacy Policy and are incorporated by reference to these Terms and Conditions.

“Content”

Software, Materials, Services and other related information are collectively referred to as “Content.”

“You” Or “You”

“You” means you individually, any person, including any employer that you are acting on behalf of.

“Chrisrepair”

Trademark “Chrisrepair” is used by CHRISREPAIR  LIMITED pursuant to license. All references to Chrisrepair refer to CHRISREPAIR LIMITED.

“Gadget’s”

Mobiles, smartphones, tablets, laptops or any other electronic equipment entertained for service’s is collectively referred to as Gadget.

“Chrisrepair Certified Technician/(S)”

“Chrisrepair Certified Technician means” technicians and specialists certified by Chrisrepair to perform the Services under this Agreement.

“Shared Services”

“Shared services” refers to the provision of a service by one part or group within CHRISREPAIR LIMITED and/or its suppliers, to more than one organizations or groups outside of CHRISREPAIR LIMITED.

“Subscription Based Plans”

“Subscription Based Plans” or “Subscription/(s)” are tenured Subscription plans offered by Chrisrepair that are active for a specified period and will not include any incident based plans such as “Per Incident Plan” or the like.

“Services” And “Chrisrepair Portal”

All references to “Services” refer to any Yaantra service plan that you enter into with Chrisrepair through use of the Chrisrepair Website located at www.Chrisrepair.com (the “Chrisrepair Portal”) or by calling the Chrisrepair phone number mentioned on the Chrisrepair Website. These Terms of Use govern all plans available through the Chrisrepair Website, and any use of the Chrisrepair Portal. In the event of any conflict these Terms of Use control any valid Plan Order form that you submit requesting Services (“Plan Order”).

“Materials”

“Materials” means any web casts, download areas, white papers, press releases, datasheets, FAQs, product information, quick reference guides, or other works of any kind that are made available to download from the Chrisrepair Portal are the proprietary and copyrighted work of Yaantra and/or its suppliers. The definition of “Materials” does not include the design or layout of the Chrisrepair.com website or any other Chrisrepair owned, operated, licensed or controlled website.

“Software”

“Software” means a Gadget program of any kind, whether owned by Chrisrepair or a third party, whether delivered via download, CD, other media, or other delivery method, including client and/or network security software. Elements of the Software are protected under copyright, trade secret, unfair competition, and other laws. Software includes both Chrisrepair Software and third party Software. Your use of Software is subject to the respective agreements such as a license agreement or user agreement that accompanies or is included with the Software, ordering documents, exhibits, and other terms and conditions that apply (“License Terms”).

Submission of Plan Orders; Service Plans

You may order Services by submitting Plan Orders through the Chrisrepair Portal or by calling Chrisrepair. Once Chrisrepair accepts the Plan Order submitted by you, then you will receive a written document or an email from Chrisrepair at the email address that you provide or have provided to Chrisrepair as part of the Registration Process for the Services. Chrisrepair is not responsible for rendering Services in connection with any Plan Order that it has not accepted. Upon acceptance by Chrisrepair of a Plan Order, you will have a Service Plan.

Undertaking

Subject to the Terms and Conditions, and other terms specific to each Service Plan, Chrisrepair will address your query using commercially reasonable efforts in providing appropriate solutions under the Services. In most cases, Chrisrepair will attempt problem diagnosis and a solution through chat, email or remote and/or a scheduled onsite visit or other means as it deems most appropriate under the circumstances. You understand that if remote access is used on your gadget’s there will be no residual software from the remote session; however, there may be a text file placed on your Gadget that will explain the work that was done on your Gadget. If such a text file is placed on your Gadget, you have the option to either save the file for future reference or to delete it from your Gadget. All undertakings under Service Plans are subject to Chrisrepair’s Limited Warranty, which is set forth below.

Payment

Services against any Plan Order will be available once you have made payment for Services according to the requirements of the corresponding Plan Order. Chrisrepair has no obligation to render Services under any Service Plan if the payments as required under any Plan Order have not been made.

You understand that certain Service Plans may have fee including, but not limited to “Service Fee” and/or “Activation Fee” payable either on an annual basis (“Annual Payment Plan”) or on a monthly basis (“Recurring Payment Plan”). Subject to the applicable Term Plan, all payments under the Annual Plan shall be made upfront at time of commencement of the subscription cycle. For payments under the Recurring Payment Plan, apart from the monthly installments of the Service Fee, payable over a one (1) year payment term, you shall be charged an additional non-refundable Activation Fee at the time of registration, as specified in the Plan Order. The fee (including Activation Fee) will not be refunded in case of cancellation of the Service Plan unless otherwise stated in the Plan Order. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Service Plan.

When you purchased the Service, you agreed to a specific price and plan, where such plan maybe for a term of one, two or three years (“Term Plan”). All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Similarly, some plans may offer a discount on the Service if you sign up for other Yaantra services (“Bundle Discount”). You agree to maintain your Service and the bundled services for the applicable term. If you signed up for a Term Plan or a Bundle Discount, the price available with those plans is valid until one of the following occurs: (1) the Term Plan expires; (2) you drop one of the Chrisrepair services you were required to purchase to receive the special rate as notified to Chrisrepair; or (3) You terminate the agreement/Service Plan before the expiry of the relevant term.

Credit Card Billing you may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your Service. You hereby authorize Chrisrepair to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment. You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize Chrisrepair and/or any other company who bills products or services, or acts as billing agent for Chrisrepair to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full. You agree to provide Chrisrepair with updated credit card information upon Chrisrepair’s request and any time the information you previously provided is no longer valid. You acknowledge and agree that neither Chrisrepair nor any Chrisrepair affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Chrisrepair’s option, to the account number provided for such automatic payment or electronic funds transfer plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.

 

Refund Policy.

For incident based plans, you will be eligible for refund when any of the following criterions are met:

1. 1. You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
2. 2. The issue is out of scope for the particular plan
3. 3. 07 days have not passed after the issue was last worked upon by an Yaantra technician

Personal and Non-Commercial Use Limitation

Unless otherwise specified, the Services, Materials and Software are solely for your personal and non-commercial use in addressing matters covered by your Service Plan. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, modify, create derivative works from, transfer, distribute or sell any information, software, products or services obtained from the Services, Materials, or Software. Any Services, Materials, and Software are available only in connection with Services under a valid Service Plan.

No Unlawful or Prohibited Use

As a condition of your use of the Chrisrepair Portal or any Services, you will not use the Materials, Software or Services for any purpose that is unlawful or prohibited by these Terms of Use. You may not use the Services, Materials, or Software in any manner that could damage, disable, overburden, or impair any Chrisrepair server, or the network(s) connected to any Chrisrepair server, or interfere with any other party’s use and enjoyment of any of the Chrisrepair Portal, the Materials, Software or Services. You may not attempt to gain unauthorized access to any Chrisrepair Portal, the Materials, Software or Services, other accounts, Gadget systems or networks connected to any Chrisrepair server or to any of the Chrisrepair Portal, the Materials, Software or Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any Chrisrepair Portal, the Materials, Software or Services or information through any means other than that specifically permitted to you under a Plan Order.

Fair Usage Policy; Suspension or Termination of Subscription:

Though Chrisrepair has no limits on the number of online support requests a Subscription based plan user may make during the subscription period, however, each Subscriber’s use of the support services for the subscription-based plans are subject to Chrisrepair’s “fair use” policy. Under this policy, if at any time, in Chrisrepair’s sole discretion, a subscription-based plan user is found to be abusing the service by exceeding the level of use reasonably expected from someone using a Subscription based Plan for individual use, then Chrisrepair reserves the right to suspend or terminate Subscriber’s Subscription Services. In addition, Chrisrepair reserves the right to suspend or terminate any Subscription Services of any Subscriber that Chrisrepair, in its sole discretion, determines are being used (a) fraudulently, (b) by any person other than Subscriber, or (c) for any Gadget system other than a Registered System. User may terminate the Service at any time by giving written or electronic notice to Chrisrepair; provided, however, that User will not be entitled to a refund of any fees prepaid by User for the Service.

Use of Communication Services

You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not:

1. 1. 1. Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
   2. 2. Defame abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
   3. 3. Publish post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information.
   4. 4. Upload, or otherwise make available, files that contain images, photographs, service or other material protected by intellectual property laws, including, by way of example, and not as a limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same.
   5. 5. Use any material or information, including images or photographs, which are made available through the Materials in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party.
   6. 6. Upload files that contain viruses, Trojan horses, worms, time bombs, cancel bots, corrupted files, or any other similar service or programs that may damage the operation of another’s Gadget or property of another.
   7. 7. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages.
   8. 8. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner.
   9. 9. Falsify or delete any proprietary rights notices, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of service or other material contained in a file that is uploaded.
   10. 10. Restrict or inhibit any other user from using and enjoying the Communication Services.
   11. 11. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
   12. 12. Harvest or otherwise collect information about others, including e-mail addresses.
   13. 13. Violate any applicable laws or regulations.
   14. 14. Create a false identity for the purpose of misleading Yaantra or others.
   15. 15. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Materials or other user or usage information or any portion thereof.

Chrisrepair has no obligation to monitor the Communication Services. However, Chrisrepair reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Chrisrepair reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever.

Chrisrepair reserves the right at all times to disclose any information as Chrisrepair deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Chrisrepair’ s sole discretion.

Any materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials.

Linking

You may not create hyperlinks to any portion of the Chrisrepair Portal, nor any Materials or Software posted therein.

Indemnity

You agree to indemnify, defend, and hold Chrisrepair, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, consultants, suppliers, and any third-party Web site providers harmless from and against all claims, demands, actions, liabilities, losses, expenses, damages, and costs, including actual attorneys’ fees, resulting from your violation of the material terms of these Terms of Use, any misuse or abuse of a Service, any use of the Service that amounts to infringement, or infringement by any other user of your account of any Intellectual property or other right of Chrisrepair or any other third party. You will cooperate as fully as reasonably required in Chrisrepair’s defense of any claim. Chrisrepair reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you and you shall not in any event settle any matter without the written consent of Chrisrepair. You agree immediately to notify Chrisrepair of any unauthorized use of your account or any other breach of security known to you.

Guests; Limited License to Use of Chrisrepair Portal

If you are not currently subscribed for a Service, then you are regarded as a “Guest”. Usage of the Chrisrepair Portal by current Chrisrepair customers outside of the scope of a Service specified under an applicable Plan Order is also treated as a “Guest”.

As a Guest you may use the Chrisrepair Portal and Materials specifically designated as available to guests on the Yaantra Portal for the limited purposes of (a) deciding whether to subscribe to the Services provided by Chrisrepair, (b) registering with Yaantra and submitting Plan Orders only. The foregoing license grant is a non-exclusive revocable license.

Communications Services

Chrisrepair may provide you with the use of e-mail services, addresses, bulletin board services, instant messaging services, chat areas, news groups, forums, communities, personal web pages, calendars, file cabinets and/or other message or communication facilities designed to enable you to communicate with Chrisrepair’s employees and others as appropriate to your Service under a Plan Order (each a “Communication Service” and collectively “Communication Services”). Communications Services shall only be used under an accepted Plan Order, and not for any other purpose.

Limited Licenses to Use the Yaantra

Portal, Materials and Software

As permitted through a Service, you may use Materials and Software posted on the Chrisrepair Portal, or made available in connection with a Plan Order which may be available for additional purposes and or subject to additional restrictions.

SLA (Service Level Agreement)

How to Request Service

Customers should contact the Chrisrepair to report problems with services, hardware, and software. The Chrisrepair support may be obtained in any of the 4 ways listed below.

1. 1. Phone (011-600-12-600): Phone service is available during normal business hours. Messages left on the voicemail system during business hours are processed as soon as possible.
2. 2. In-Store/Walk-in (Check our nearest store location to you on Chrisrepair stores. Walk-in service is available during normal business hours.
3. 3. Online Requests can be made via the Web 24 hours a day, 7 days a week, and will be processed the next business day during normal business hours. (Log in your requests at [email protected])

KEEP THIS IN MIND

1. 1. Responses are provided during normal business hours.
2. 2. Timeframes represent a best effort; delays may occur when products must be ordered or vendors engaged.
3. 3. With equipment orders (e.g., laptops, smartphones), our staff is responsible for providing specs and quotes within the established response timeframe. The timing of equipment delivery is beyond our control
4. 4. Problems may be resolved remotely.
5. 5. When Gadgets and smartphones are off-site, our staff may not be able to adhere to the published response times.
6. 6. Problems caused by issues, not within our staff’s control, such as building electrical failures, will be addressed as quickly as possible but are not held to the response timeframe.