If you can’t hear people while on call on a phone, then the phone is having an Earpiece problem, this means that you might need to switch to the Loudly loud speaker to be able to hear your caller, this problem is either caused by a bad mouth piece device or a blocked earpiece piece opening.
Here are the possible DIY solutions to a bad phone Earpiece Problem
1- First, check the earpiece section on your phone for and ascertain if the air flow opening are blocked by dusts, due to the dusty environment, dusty particles can block the small openings made for the airflow into the mouth piece, once this happens you wouldn’t be able to hear any sound from the phone’s earpiece, in this case you should a pinny like sharp object to clean the earpiece section of the phone, this will solve the bad earpiece problem.
Secondary you should switch the phone call to loud speaker, and ascertain if you can hear the caller with loudspeaker, if you can’t, then the problem might be from either your network or the callers network, in this case you might try calling a different number or make a call using a different network.
2- If the DIY solutions above did not solve the problem, then the problem is definitely as a result of damage earpiece device, which needs to be changed at this point you will need the service of an experienced phone repair engineer, you can click here to request for our phone repair service, because at Chrisrepair.com we offer swift and hassle free phone repair services.